Welcome to The Vine Medical Centre

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 The Vine Medical Centre is situated on the corner of Vine Road and Pemberton Road in East Molesey, next to St. Barnabus Church. We are a small practice and aim to offer a friendly and personal service to our patients.

We are open 8.30am - 6.30 pm Monday to Friday and we are closed on Saturdays. Appointments are available during the hours listed below. To see a doctor or nurse please telephone us or come into the surgery to book an appointment. For further information about our appointment system, see "Other Information".

 

General Enquiries:    020 8979 4200

Appointments:          020 8783 0154

Monday

9.00am – 12.30am

2.00pm – 7.30pm

Tuesday

9.00am – 11.30am

3.30pm – 7.30pm

Wednesday

9.00am – 11.30am

3.30pm – 6.30pm

Thursday

9.00am – 11.30am

3.30pm – 7.30pm

Friday

9.00am – 11.30am

3.30pm – 6.30pm

A full list of doctors surgery hours can be found in the "More Pages" menu.

Outside Surgery Hours

Accessing urgent care when the surgery is closed

If you need emergency assistance for a life threatening condition dial 999 to request an ambulance.

If you need to speak to a doctor or nurse outside of surgery hours, health advice is available from Surrey's NHS 111 service. The service runs from 6.30pm on weekdays until 8am the following morning and all day during weekends and bank holidays. If you have an urgent medical problem which cannot wait until the surgery re-opens, you can contact NHS 111 by dialling 111 from either your landline or mobile. NHS 111 is free to call from both mobiles and landlines.

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours, doctor, an urgent care centre,  a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

Always call 999 in a critical or life-threatening situation, for example if someone loses consciousness, is in a confused state, has severe chest pain, breathing difficulties or severe bleeding that can't be stopped.  If you or someone else is having a heart attack or stroke, call 999 immediately - every second counts with these conditions

 

IF YOU WOULD LIKE TO HAVE A SAY ABOUT THE SERVICES PROVIDED AT THE VINE MEDICAL CENTRE JUST COMPLETE THE FORM IN SECTION 'PATIENT PARTICIPATION GROUP' YOUR DETAILS WILL BE KEPT IN OUR CONTACT LIST AND EVERY NOW AND AGAIN WE WILL REQUEST VIA EMAIL YOUR VIEWS ON OUR SERVICES. 

 

Online appointments and prescriptions

You can now book a limited amount of doctors’ appointments online.  You need to register online for this service before you can use it and have an active email account. Once you have registered online you need to then bring in some photographic ID.  Please do not bring this in until you have registered online.

To set up this service you need to go to https://patient.emisaccess.co.uk and follow the online directions.  For the first time this must be done from a computer and not from a mobile site.

 

We hope this will allow you to make appointments easier in the future.

 

You can also register for online prescriptions on the same site.

 Please note that both these services are only available for over 16’s

 

NHS FRIENDS AND FAMILY TEST - FROM 1ST DECEMBER 2014

We value your feedback.

  • Tell us what you think and how we can improve.

We want to hear from all patients registered with the practice about the quality of care they have received. Carers and family members can also leave feedback.

You could make a difference by helping us to improve our services.

For more information please read our Friends and Family “A short guide for patients”, by visiting www.nhs.uk/friendsandfamily.

 

Friends and family test is a way of gathering anonymous feedback from you about your recent experience of the practice.

This will help us to recognise where we are doing things well and where we need to improve. Your feedback gives a very real and recent picture of what you think.

You will have the opportunity to feedback after an appointment, a telephone consultation, a home visit or when phoning or attending the practice for administrative things such as a repeat prescription or blood test results.

Any patient registered with the practice can give feedback after each and every contact if you want to.

You are free to comment as often as you like, or not at all.  The choice is yours.

 

We want to include all of our patients and everyone has a right to give feedback.  

Some patients may find the phrasing of the questions difficult.

Your carers, friends and relatives can help you but they must try not to answer for you. .

 

We take the security and appropriate management of your data very seriously.

The responses you give are NOT linked to your name or medical records in any way.

Practice staff only view the anonymous responses and cannot link this to any individual patient.

We will keep your data safe, use it only for the Friends and Family Test and not share it with anyone we have not told you about.

Friends and Family Test slips will be made available to all patients, please complete and post in the Post Box on the Reception Desk

Your feedback will provide valuable information for The Vine Medical Centre.